RETURN AND EXCHANGE TERMS

Returns and exchanges of goods are possible within 14 days after the buyer receives the goods.

Refunds are made in the same way as the payment was made - by bank transfer to the details specified by the buyer in the application or in cash.

The exchange is carried out in the branches of New Mail or in the store at the address Ukraine, Nikolaev, Prosp. Epiphany, 255.

RETURN TERMS FOR GOODS OF PROPER QUALITY

Return of goods in accordance with the Law of Ukraine "On the Protection of Consumer Rights." According to the law, the buyer within two weeks (if a longer period is not announced by the seller) can contact the store and replace the goods did not fit it to another. After this period, a return is possible only for guarantees.

If at the time of contacting a similar product for replacement is not on sale, the buyer has the right:

1. Buy any other product from the stores assortment (with recalculation of cost).
2. Exchange an item for a similar item at the first receipt of the desired item for sale.
3. Return the product and get a refund equal to the value of the returned product.

RETURN / EXCHANGE OF INAPPROPRIATE QUALITY GOODS

The Rosa1.com online store carries out a warranty return and exchange of goods within 14 days from the date of purchase. Products of inadequate quality are defective products that cannot fulfill their functional qualities.

Attention! Upon receipt of the goods at the time of delivery, it is necessary to check its appearance, completeness and functionality, since upon receipt you confirm that the goods correspond to the ordered and that you are familiar with the terms of return.

ON THE TERMS OF REFUND FOR GOODS OF APPROPRIATE QUALITY, THE BUYER MUST PERFORM A FEW ACTIONS:

1. Contact the seller and write a request for a refund. Before sending the goods back, you must contact the managers of the online store and inform about the reason for the return.
2. Return the purchased product in a complete package and with a complete set specified in the technical documentation (data sheet).
3. Submit a purchase receipt, sales receipt or sales receipt.

REFUNDS OR EXCHANGE OF GOODS IS PERFORMED IN COMPLIANCE WITH THE FOLLOWING CRITERIA:

1. The product has not been used and has no traces of consumer use: scratches, chips, scuffs, stains, etc.
2. The product is fully completed and the original packaging is preserved.
3. All labels and factory markings retained.
4. The product retains its presentation and its consumer properties.